3 March 2017
3 min read
In IT, you only have so many hours in the day to make a difference. When juggling a million IT job duties, it’s sometimes hard to prioritise them or even keep your head above water.
But in order to keep the business humming efficiently, it’s important to be able to identify which tasks rely on core competencies and which ones are draining your team of the precious time it needs to pursue projects that will bring value to the company.
Do you know what your biggest IT time-sucks are? Here’s a short list of potential culprits and how to deal with them so that your team can spend more of its talent and resources on higher-level projects.
that printing can be a huge drain on time if you don’t have a strategic, dedicated approach to managing it. And most IT professionals aren’t printing specialists. That’s where managed print services can be a help. They can provide visibility into usage patterns and total printing costs while reducing the amount of time the help desk must spend on troubleshooting printers through proactive alerts, for starters. Proactive updates and maintenance help keep the fleet in tip-top shape, reducing the number of tickets that your team has to deal with. A managed print services program can also improve accountability, security, and compliance, ensuring that your printing investment matches your business priorities.
2. Tech support
Do you feel like your team is continually fighting fires at the office, hopping from one workstation to the other as users report errors and glitches? Chances are that you would like to get to the stage where you can discover these problems before they impact your environment. Nearly 40% of all helpdesk calls are printer related. So, by using proactive intelligence, in which you have clear analytics tools at your fingertips to easily monitor and identify emerging issues, you can resolve them before they threaten to disrupt productivity. It can get your IT team back in the driver’s seat, helping it to strategically plan for support instead of being reactively driven around by issues as they erupt seemingly out of nowhere.
3. Configuring new devices
Setting up and configuring new hardware used to be one of a tech professional’s core IT job duties but it was often very time-intensive. This can make it a drain on both staff time and their motivation levels. Fortunately, it’s no longer necessary to take such an inefficient route when setting up a new fleet of computers or mobile devices. A vendor can handle all the configuration tasks for you, from installing custom images to modifying granular factory settings per your unique requirements. You can have your workstations, laptops, and devices completely set up and ready to go before they are shipped to the office or end user. You can even opt to have your workstations or devices labelled and tagged at the factory, making inventory management easier and reducing the risk of loss or theft. By outsourcing this rather rote and time-consuming work to a vendor that specialises in it, you can free up IT to focus on more strategic projects. That’s a win-win for both IT productivity and staff morale.
If your team finds itself continually tied up managing printing issues, troubleshooting workstations and devices, or configuring new computers, how can they execute visionary projects that power the business forward? All IT teams experience a tension between their two chief responsibilities of keeping the lights on and delivering strategic technological advancements. Give IT more bandwidth to focus on higher-level work that delivers business results by selectively outsourcing time-consuming IT job duties. You’ll find that it makes a real difference in your ability to achieve key business goals.